Grievance Redressal

Setlgao is committed to fair and timely resolution of user grievances related to our mock test and assessment platform.

Grievance Officer

Officer: Setlgao Support Team

Scope

You may submit a grievance regarding billing disputes, account access, content accuracy concerns, privacy requests, harassment, or any issue not satisfactorily resolved through standard support channels.

How to File a Grievance

Send a detailed email to [email protected] with the subject line Grievance. Include your registered email, a description of the issue, relevant dates, order or test IDs if applicable, and the resolution you are seeking.

Response Target

We aim to acknowledge grievances promptly and provide a substantive response within 15 business days. Complex cases may require additional time; we will keep you informed of progress.

Escalation

If your concern relates to privacy or data handling, also refer to our Privacy Policy. For general support inquiries, use our Contact page or FAQ.