Privacy Policy

We collect information you provide directly, information generated when you use our platform, and limited technical data needed to operate and improve our services.

• Registration details such as name, email address, and phone number
• Profile and account preferences
• Payment and billing references processed through secure payment partners
• Communications you send to our support team
• Device, browser, and usage data collected through cookies and analytics

Account data includes your login credentials (stored using industry-standard hashing where applicable), role, institute affiliation if applicable, and settings associated with your Setlgao profile. We use this data to authenticate you, personalize your experience, and provide access to purchased content.

When you take mock tests or assessments, we record attempt metadata, responses, scores, time spent, and analytics derived from your performance. This data powers your dashboard, progress tracking, and recommendations. We do not sell individual test performance data to third parties.

Payments are processed by authorized payment gateways. Setlgao does not store full card or UPI credentials on our servers. We retain transaction references, invoice details, and purchase history required for billing support, refunds, and legal compliance.

We use cookies and similar technologies for authentication, security, preferences, and analytics. See our Cookie Policy for details on cookie types and how to manage consent.

We may use analytics services to understand how users interact with our platform, diagnose issues, and improve product quality. Analytics data is aggregated where possible and used in accordance with this policy and applicable consent settings.

We implement administrative, technical, and organizational safeguards including encrypted connections (HTTPS), access controls, and monitoring designed to protect your data. No method of transmission or storage is completely secure; we continuously work to reduce risk.

We retain account and performance data for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal obligations. You may request account deletion subject to the process described on our Delete Account page.

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where processing is consent-based. To exercise these rights, contact us at [email protected].

For privacy-related questions or requests, email [email protected]. For formal complaints, see our Grievance Redressal page.