Frequently Asked Questions
Answers to common questions about Setlgao mock tests, test series, billing, and your account.
All questions
How do I access purchased mock tests?
After successful payment, mock tests appear in your Setlgao dashboard. Sign in with the email used at checkout, open Dashboard, and select the test series or individual mock test you purchased.
Can I retake a mock test?
Yes. Most mock tests on Setlgao can be retaken unless a specific test series limits attempts. Check the test details page for attempt limits before you start.
Do mock tests expire?
Access duration depends on the product you purchase. Test series and bundles display validity on the product page. Unused access remains available until the stated expiry date.
How are scores calculated?
Scores are calculated using the marking scheme configured for each exam, including positive marks for correct answers and applicable negative marking. Your result page shows section-wise and overall performance.
Can I get a refund?
Refund requests are accepted within 7 days of purchase if the content has not been substantially consumed. See our Refund Policy for full eligibility and review timelines.
How do I delete my account?
Email [email protected] from your registered address with the subject line Account Deletion Request. See our Delete Account page for the full process and data retention details.
Are certificates available?
Selected assessments and milestones include downloadable certificates after completion. Certificate availability is shown on the test or series page before you enroll.
How can I contact support?
Email [email protected] or use the contact form on our Contact page. We aim to respond within 48 business hours.